01
Define the solution
Discovery, scope, and architecture to make sound decisions before investing in development.
Professional Profile
Systems, automations, and AI products for real problems.
I'm David Muñoz, systems engineer and software consultant. I work from problem definition to deployment and operation: applications, integrations, automations, and artificial intelligence experiences that do useful work.
15+ years
of experience in software development and technical consulting.
Systems and Computer Engineer
Universidad Pontificia Bolivariana, with a software development specialization from EAFIT.
Medellín, Colombia
On-site or remote collaboration with companies, teams, developers, and creators.
How I can help
Three ways to turn a need into a useful system.
02
Build to measure
Development of custom apps, automations, and integrations tailored to a specific operational workflow.
03
Train and advise
Technical training and consulting so teams adopt software and AI with deep understanding, not just tools.
How I work
Technology is the means. The goal is for the system to solve something concrete.
01
AI systems
I connect models, business rules, data, and communication channels so AI can answer, assist, and perform useful tasks inside a real system.
02
Automation and integrations
I design flows that eliminate repetitive work, connect tools, and leave full auditability over operational processes.
03
Architecture and operations
I guide technical decisions from data modeling and APIs to deployment, observability, and long-term maintenance.
Use cases
Capabilities applied to real operations.
Phone Customer Support
Need
Businesses that need to answer calls, look up info, and perform actions without relying on constant manual staff.
System
Voice agents that identify context, query authorized database fields, and book appointments or transfer calls.
Higher availability and complete conversation logs.
Connected Systems
Need
Tools, databases, and tasks that live in silos and require tedious repetitive steps.
System
Integrations and MCP servers so assistants and software execute authorized tasks with proper context.
Less friction between user intent and system execution.
Payment Processing
Need
Phone flows that need to query balances and process card payments under clear business rules.
System
Automated balance lookup, payment capture, and notification pipeline connected to billing systems.
A process designed for consistency and operational reliability.
Experience
Track record in product, development, and technical leadership.
2011 - present
15+ years building software
Development, technical leadership, consulting, deployment, and operation of digital products.
2019 - present
Lead Full Stack Developer & Team Lead
Technical leadership for an access control platform and enterprise system integrations.
2016 - present
CTO & Development Management
Building products, MVPs, internal systems, and platforms for businesses.
2023 - present
Training & Custom Solution Development
Three years working with companies on technical training, consulting, and building custom software, automations, and AI agents.
Industries I have worked in
RetailCRMTelemedicineMarketingLogisticsManufacturingReal estateAccess controlPaymentsE-commerce
Systems built
Applied experience, not just concepts.
Live product
PlataBot
WhatsApp financial assistant that interprets text and voice messages, logs income and expenses, answers natural-language queries, and supports analysis through a web dashboard.
Explore PlataBot →Live product
Llamivia & voice agents
AI phone receptionists that recognize callers, query authorized information, and take actions such as booking, sending emails/SMS, transferring calls, and integrating with external tools.
Explore Llamivia →Independent product
Cumple
Personal habit tracking and accountability project, actively used as a real test environment for an AI-guided support experience.
AI integration
MCP Servers
Servers that enable assistants like ChatGPT, Claude, Gemini, and other models to query internal systems and execute authorized actions with connected tools.
Critical automation
Phone Payments
Automated IVR phone systems to query balances and process card payments, integrated with payment gateways, notifications, and business logic.
Infrastructure
Systems operated on AWS
Experience building and running services with compute, relational & document databases, caching, background workers, load balancing, monitoring, and tracing.
Advisory
Two starting points. The same technical judgment.
We can review a business need or work on your technical roadmap. The session aims to leave you with clear decisions and a useful next step.
For businesses & teams
Let's build the right solution.
- ✓Define a system or automation architecture
- ✓Integrate AI into an existing workflow
- ✓Connect tools and data sources
- ✓Review tech stack, security risks, and scope
For developers & creators
Clarify your next technical decision.
- ✓Structure the architecture for an idea
- ✓Validate an MVP or technical product
- ✓Learn to build with AI and technical judgment
- ✓Resolve development or deployment blockers
Contact & Content
I also share what I build and learn.
Videos, articles, guides, and products for those who want to dive deeper or build on their own.